A Trading company strengthens its Quality Assurance and successfully implements a Quality Management System
A mid-sized trading industry in the state of Kuwait, was unable to come back on their feet to get their QMS certificate re certified without external help, therefore they asked PMC to come rescue and guide them in the steps involved in successful implementation of the Quality Management System. PMC helped the client to develop a more effective and uniform work flow structure and remove all bottleneck hampering their business performance.
ISO 9001 certificate being pre requisite for the client to get repeat order from their customers, their business dipped to almost 30% in one year due to non compliance to the International Standard. This company has nine departments with over 70 employees and trades a number of products including Electrical power cable accessories, Fire and Rescue products, Packaged Air Conditioning Units, Valves, Petroleum Testing Analyzers, Air compressors, Heat exchangers and more.
After lapse of its ISO 9001 certification, a mid-sized industry decided to establish a stronger Quality Management System, thereby aiming to improve its customer satisfaction level by streamlining the different department work flow structure.
The management team turned to PMC for assistance. The client wanted support in completing all documents as part of requirement of ISO 9001:2008, organizing the different resources available by reassessing the different process involved and benchmarking the company’s performance targets to current Industry standards enabling them to deliver quality products.
The PMC team began the project on 1st November 2015 by analyzing the present scenario of the organization and subsequently formulating the As-is gap Assessment. PMC team discussed all the gaps with the HOD and assigned QMS coordinator of each department and together formulated solutions for all the identified gaps. The work flow of each department was studied and streamlined after consultation with the respective HOD’s.
The staff was also trained on the validity and importance of ISO 9001 especially in the present times when businesses have become very competitive.
Impact on client’s business
The company was awarded the ISO 9001:2008 certificate after the successful implementation of the Quality Management System across all the departments in the organization. The Head of Departments has a clearer picture of the department process flow because of the more efficient and well defined work flow structure. The client has been able to deliver quality product and have subsequently improved on the customer satisfaction index.
Also a healthy competition has been started between the different departments to see who can perform the best with respect to the defined KPIs, which has increased the employee’s involvement and helped the organization achieve its objectives.